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Welcome to West End Surgery

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Our Practice Team aims to provide a confidential and efficient service in a secure and safe environment, promoting health as well as caring for you when you are ill.  We will undertake to treat you with dignity, respecting and taking into account your wishes and opinions, regardless of your race, gender, ethnic or national origin, belief, sexual orientation, marital status, gender reassignment, age or disability


The Flu season is upon us again and we are now seeing lots of cases at the surgery. 
For most people flu is an unpleasant illness but not a risky one. It will give you a miserable few days of respiratory symptoms, muscle aches and pains and severe weariness. You may have a temperature, a cough, a sore throat or an upset stomach. 
The majority of people have symptoms for about one to two weeks and then recover with no problems. 

If you are over 65 or have a chronic health condition, but have not had a flu jab, please phone to book an appointment for a flu jab - although if you are attending the surgery for anything else please ask the doctor or nurse if you can have your flu jab at the same time. This will save you a second trip.

Seasonal Flu Vaccination

Influenza–flu – is a highly infectious and potentially serious illness caused by influenza viruses.  Each year the make-up of the seasonal flu vaccine is designed to protect against the influenza viruses that the World Health Organization decide are most likely to be circulating in the coming winter.

Regular immunisation (vaccination) is given free of charge to the following at-risk people, to protect them from seasonal flu:

  • people aged 65 or over,
  • people with a medical condition affecting their heart, lungs, liver, kidneys or nervous system,
  • people living in a residential or nursing home,
  • the main carers for an elderly or disabled person whose welfare may be at risk if the carer becomes ill,
  • healthcare or social care professionals directly involved in patient care

If you wish to book your flu vaccination please call the surgery on 02380 472126 or visit reception to attend one of the following flu clinics:

  • Saturday 22nd September
  • Saturday 20th October


The nasal spray flu vaccine (Fluenz) will be offered to all children aged two and three years (but not aged less than two or aged four or over on 31 August 2018) as part of the NHS Childhood Influenza Vaccination programme.

Children aged 4-9 years will receive their nasal spray flu vaccine from school.

It will also be offered to children aged 10-17 with long-term health conditions like diabetes, heart disease and lung disease.

Text Messaging Service and App (MJOG)

Our new text messaging service is now up and running!  Please ensure we have your up to date mobile telephone number on your records.  This allows you to be sent appointment reminders, flu invitatations if you are eligible and also allows you to cancel appointments via text message.

We now have access to an app called MJog Messenger which allows us to send you messages (including appointment reminders) in a richer format than an SMS.

It is also free for the NHS to send the messages which means budget savings for the CCG (Clinical Commissioning Group) which is good news.

The app can be downloaded from the Play and App stores (search for MJog Messenger) 

More information at Get ahead of the crowd and download it now!

Please make sure you turn on notifications so you know when we send you a message.

Accessible Information

If any patient registered with West End Surgery has a disability, impairment or sensory loss we are able to offer you information that you can better access or understand, so that you can receive the necessary help you need.  Please make a clinician or receptionist aware so we can update our records.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as being able to change your contact details and completing health questionnaires. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.  

Medical matters, vacancies (including locuming) and official complaints, however, cannot be dealt with via this form - please send these matters in writing to the Practice Management Team.

(Site updated 08/11/2018)
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