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WebGP (eConsult)

Need advice about a specific problem or condition?

The WebGP service offers information on a wide range of problems and conditions. Using this feature gives you the option to help yourself or retrieve advice from a pharmacy, NHS 111 clinician, or one of the practices clinicians.

As of November 2016, we at West End Surgery have introduced a new service called WebGP. This allows patients who are currently registered at the practice to consult with a GP electronically, and offers alternatives to calling or coming into the surgery for common, more minor problems. Using this service you can also access self-help content, alternative options available to you e.g. pharmacy, symptom checkers, access to 111 clinicians and as already mentioned, the ability to consult remotely with a GP.

Frequently Asked Questions

Q: What is the Purpose of WebGP?

A: It is not always practical to ring for or visit the surgery for an appointment first thing in the morning, etc. Therefore, the practice (as well as the local area) has looked into ways were we can extend our online features so patients can have access 24/7. As a result of this the practice has decided to use WebGP.

WebGP’s purpose is to provide an alternative system for problems that are not an immediate emergency. If your problem is an immediate emergency (for example, Chest Pains, etc.) we still recommend you contact the surgery or 999 as soon as possible.

Q: Who can use WebGP?

A: This service is only for patients already registered at West End Surgery and are at least 18 years old. Therefore, an adult over 18 CANNOT create a consultation for a child under 18. In addition, an eConsult can only be done by the patient and for the patient, I.E. you cannot do an eConsult for someone else. This policy will continue to be reviewed and we will update this page of any changes.

Finally, you need to be within the UK at the time of the consultation.

Q: How does Web GP Work?

A: Once you are on the practice’s WebGP page there are many ways to start the consultation. You can use the various tools available on the home page, including self-help information or advice about where you can go for further assistance.

If you decide you need to send an eConsult via WebGP to the practice you can do this by filling in the medical questionnaire. This questionnaire will vary depending on the condition you are reporting. It will also evolve depending on the answers you provide.

Q: What Happens Next?

A: Your questionnaire is sent electronically to us at the surgery where it will be filed in your medical record and reviewed by a member of the management / admin team. It will then be passed onto the most appropriate clinician (this may not be your Registered GP). Your answers to the medical questionnaire will then be reviewed by the clinician. From there you may be contacted (either by phone or email) to discuss the matter further (either over the telephone or in person).

Alternatively, you could be contacted by a member of the reception / admin team to pass on advice or treatment recommendations, or to advise you that a prescription is ready to pick up, etc. You will be advised when you will be contacted by but it will be no later than the end of the next working day, (please note this does not include Weekends or Bank Holidays).

Q: What sort of Problems can I use WebGP for?

A: At the current time WebGP can be used for minor illnesses, such as sore throats, coughs, ear pains, conjunctivitis, etc. When you are selecting your problem on the WebGP website, if it is not something appropriate for WebGP, it will advise you of this and offer the best advice for what to do next. We will continue to review the system to add additional problems that we can use WebGP for.

Q: Who Provides and Maintains WebGP?

A: WebGP’s core team comprised of senior practicing GPs who also had additional qualifications (GPSIs, Lecturers in General Practice, textbook authors). They worked alongside software programmers, website user experience experts and the Design Council to build the platform. There was an additional group of 30 GPs who were involved in road testing and trying to break each questionnaire too! It is now managed by Egton who provide our clinical software.

Q: What will happen to the current Appointment setup?

A: Nothing! WebGP’s purpose is to provide an additional method to consult with a GP. The current appointment setup will continue as normal, which you can access in person, over the phone or online.

Further FAQs will be added as the system becomes used and feedback from patients is given.

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