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Appointments

circled_dayMorning Surgery (to see a doctor)

We offer ‘on the morning’ appointments and you are now able to book appointments 24-48 hours in advance, but these are limited.

Please contact the surgery on the morning, as soon as possible after 08:00 and you will be offered an appointment with one of the doctors on duty.  We try to ensure you see the doctor of your choice.  Please note that Dr Rodrigues, Dr Smallwood work part time.

Surgery Hours by Appointment

Appointments can be made in advance by telephone or in person.

Dr Olivia Rodrigues (part time)

15:30 – 18:00 Wednesday

Dr Susan Smallwood (part time)

15:30 – 18:00 Monday

Dr Emma Hilton (part time)

15:30 - 18:00 Thursday

Duty doctor by Appointment

15:00 – 16:30 Monday.

16:00 – 18:00 Friday.

Practice Nurses

A practice nurse is available at the surgery and she can be seen either by appointment or ‘open’ surgery. To be seen in the 'open' surgery please telephone at 8a.m. to book an appointment for that morning or telephone at 2p.m. to book an appointment for that afternoon. The practice nurses deal with all minor ailments and injuries and can give advice that does not require a doctor. She is also available for ear syringing, family planning, advice for contraception, smear, etc.

Open Surgery

08:00 – 11:00 Monday – Friday.

14:00 – 17:30 Monday – Friday.

By Appointment

08:15 – 11:00 Monday – Friday.

13:00 – 17:20 Monday, Tuesday, Wednesday, Thursday.

14:00 – 17:20 Thursday & Friday.

Blood Tests

A phlebotomist is available at the surgery on Mondays, Tuesdays, Wednesdays, Thursdays  from 08:00 – 15:00pm and Fridays 08.00 - 12:00pm for blood tests, by appointment. There is a walk-in clinic starting at 8am on Tuesday mornings. You can also now have your blood test at Southampton a General Hospital or at one of the othe local Practices - please see the link on the right side of this page 'number 5. Eastleigh Southern Parishes Network Ltd.

Telephone Access

To speak to a doctor,please telephone during the morning before midday. If the doctor is unavailable you may be asked to call back, or the doctor will contact you. At other times a message will be taken and the doctor will call you back. To speak to a practice nurse a message will be left for the nurse to contact you within the next 24-48 hours.

On-Line GP Appointment Booking

We now offer a limited number of online GP appointments. These are limited to still allow flexibility in different methods of booking appointments. 

We do not offer online appointments for the nursing team - this is to ensure you see the right practice nurse for your treatment and also booked in for the right allocated amount of time required for your appointment.

Please note:

1. Please do not book appointments online for minor op procedures or smears as they do not allow the correct amount of time and minor op procedures are only undertaken on certain days.  

2. If you have more than 1 problem to discuss please telephone reception to ask to make your appointment into a double, which will allow the doctor more time to address both issues.  They can only deal with 1 problem per 10 minute appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.


Routine Appointments are now available outside of our usual opening times 

We are pleased to announce that we are now able to offer additional routine appointments with a GP or Practice Nurse in the evenings, at weekends and on bank holidays at Eastleigh Southern Parishes (ESP) Hub. We have also recently introduced a Muskoskeletal (MSK) Specialist to see to any possible physiotherapy problems.

We are working together with the 5 local practices (Blackthorn Health Centre, Bursledon Surgery, Hedge End Medical Centre, St Lukes & Botley Surgery and Bursledon Surgery) under the umbrella of Eastleigh Southern Parishes (ESP) Network Ltd., funded through West Hampshire Clinical Commissioning Group (CCG) to offer Extended Access appointments to allow patients who find it hard to access their GP during core hours.

 The service is by appointment only and can only be booked directly through your GP practice.

 Currently the appointments are between 6.30pm and 8.30pm Monday to Friday, between 9am and 5pm on Saturdays, and between 9am and 1pm on Sundays and Bank Holidays.

 All the appointments are provided at Hedge End Medical Centre, 24-28 Lower Northam Road, Hedge End, Southampton, SO30 4FQ

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